Return & Refund Policy
At Baytori, your satisfaction is our priority. If you're not fully happy with your purchase, we’ve made returns and refunds as simple and stress-free as possible.
✅ Return Eligibility
You can request a return within 7 days of delivery if the item:
-
Is unused, in its original packaging, and in the same condition as received
-
The request is made within 7 days of receiving your order
-
You provide proof of purchase (e.g., order number or receipt)
❌ Non-Returnable Items
We cannot accept returns for:
-
Items that are used, damaged, or modified
-
Requests made after 7 days of delivery
-
Items marked as final sale, clearance, or promotional
-
Gift cards or giveaway items
🔁 How to Request a Return
-
Email us at 📧 baytori.official@gmail.com with your order number and the reason for the return
-
Our team will review your request and send return instructions
-
Ship the item back to us — return shipping is the customer’s responsibility, unless the item is incorrect or damaged
-
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days
💸 Refund Details
-
Refunds will be issued to your original payment method
-
Please allow additional time for your bank or payment provider to reflect the refund
-
You’ll receive a confirmation email once your refund is completed
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately at:
Include the following in your email:
-
Your order number
-
Clear photos of the item received
We'll arrange a free replacement or a full refund, depending on the issue.
🛑 Late or Missing Refunds
Haven’t received your refund yet?
-
First, check with your bank or payment provider
-
Still no update? Contact us directly — we’re here to help
💬 Need Help?
We're always here to support you.
📧 baytori.official@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia